Technical Support Professional

1 month ago

Iraq Weatherford Full time
Overview

Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.

Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, world-class team.

When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Responsibilities

The Technical Support Professional is responsible and accountable for supporting all matters relating to Service Excellence for their respective product line in their area of operation. This includes ensuring that the necessary components / resources are available for achieving flawless execution in provision of services and service-related products, while proactively seeking and driving operational efficiency and thereby margin improvement.

This position is required to support the Product Line structure and scope with subject matter expertise, training, mentoring and direction to operations while supporting and implementing field operational efficiency initiatives to drive improved margins while ensuring the service delivered to our customer meets or exceeds their expectations.

Supports the efforts of operations staff and will assist in governance and verification of policies and standards as set by the enterprise and Global Product Line (GPL).

SAFETY, SECURITY & COMPLIANCE
Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company's Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards and industry practices and complies with the Company's Rules to Live By Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations Demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises
QUALITY
Responsible for being familar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherfords Management System

OPERATIONS
Responsible for supporting the development, distribution, implementation & execution of GPL processes to improve service quality within the GeoZone operations including but no limited to service alerts, bulletins, technical work instructions, operational control plans (OCP), zero tolerenace rules, retrofits, recalls, checklists & dashboards. Execute a continual process for the identification and removal of waste and inefficiency including obsolete documents and procedures. Support operations on technical troubleshooting related with hardware/software/procedural management of change, support Hazid/Hazop, procedural review and customer training Supports and facilitates the investigation process through subject matter expertise of critical incidents with oversight through root causal analysis to promote a prevention and no recurrence culture to non productive time, cost and safety Drive the implementation and adoption of both PL specific and enterprise systems digital solutions, in conjuction with IT and Quality teams, acting as the technical authority for their respective GPL, including but not limited to WISE, MyAdvisor, Accuview, Project Readiness Assessment. Supports with project readiness assessment development and review with the compliance to existing contractual obligations, following up on actions through to closure Participate in regular reviews with Global Product Line or GeoZone Product Line and local operations to determine actionable responsibilities and follow-up to improve client perception of our service quality
COMMUNICATION
Serves and Maintains eff Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement In conjuction with Quality team, implement a quality program and systems to ensure continuous improvement and conformity of products and services to internal and external client and industry quality standards

Qualifications

REQUIRED
Bachelor's degree in Engineering, Management or related field from an accredited University (or diploma/certificate with relevant work experience) 3+ years' experience in an Operations, Supply Chain or Quality role
PREFERRED
3+ years experience in wireline & field applications 2+ years experience or more in a management or supervisory role
PREFERRED
Experience of Lean Operations Practictioner Experience with JD Edwards Experience of project delivery & implementation Experience of Oil and Gas surface systems, down-hole tools & applications

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