Store Supervisor

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat's local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops,  and provide our riders with reliable earning opportunities daily.

At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Role Summary

We're looking for a Store Supervisor to join the team and focus on growing our own Dark Store "tMart", which is the region's first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq.

What's On Your Plate?

• Responsible for the operations of the store end to -end operation: Staffing & scheduling, Ordering, Inbound receiving, stocking, Pick orders, pack orders, expense control within set operational standards
• Coordinating and supervising store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, …)
• Ensure efficient utilization of pickers with multi tasking role in order to optimize UTRs
• Ordering / Store replenishment: Ensure proper stock in stores (No OOS or OVS) by assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment
• Inventory management: Ensuring effective stock control function and practices. Implementation of inventory process to ensure adequate stock levels and accurate inventory 
• Inbound receiving: Accurate receiving of orders as per policies & SOP
• Outbound: Efficient and accurate picking and packing of customer orders, as per SOP
• Constantly monitor fulfillment processes and recommend improvements to increase productivity and profits.
• To supervise assigned store, ensure profitability, provide good service and ensure development of employees
• Managing store personnel ensuring effective use of resources and meeting service level standards
• Monitoring, managing and controlling costs against the budget, maximizing cost effectiveness of stores operations
• Ensuring implementation of actions pertinent to store-related shrinkages
• Ensuring that equipment, infrastructure, etc. in stores are used properly and, at all times, maintained in good condition
• Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally
• Discussing with the Ops manager stores' issues/problems and propose solutions

• You have at least 5-7 years of experience in supermarket or restaurant  

• You are someone energized by the unknown and look forward to learning each day on the job.

• Good communication skills, and always like to be hands-on with several tools.

• Additionally, you have robust interpersonal and intercultural skills. 

• Language skills: English and Arabic would be highly advantageous.

• Supervise all the maintenance internal activities and / third party suppliers.

• Ensuring appropriate and safe use of material handling equipment