Front Office Manager

2 weeks ago

Najaf, An Najaf, Iraq Jobs for Humanity Full time $20,000 - $25,000 per year
Company Description

We are seeking a highly organized and customer-focused Front Office Manager for an hotel located in Iraq to oversee the daily operations of the front desk. The ideal candidate will ensure smooth check-in/check-out processes, excellent guest service, and effective team management.

Job Description
  • Manage the front office team, including training, scheduling, and performance evaluation
  • Ensure exceptional guest service and handle guest inquiries or complaints promptly and professionally
  • Oversee reservations, check-ins, and check-outs efficiently
  • Coordinate with other departments to ensure seamless guest experiences
  • Maintain accurate records and prepare daily reports on front office operations
  • Implement and enforce hotel policies and procedures at the front desk
  • Monitor inventory of front office supplies and equipment
  • Handle billing and cash management in compliance with company standards
  • Support sales and marketing initiatives through effective guest relations
Qualifications
  • Proven experience as a Front Office Manager or similar role in hospitality
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Proficient in property management systems and MS Office
  • Ability to handle stressful situations with professionalism and tact
  • Detail-oriented with strong organizational skills
  • Flexible to work various shifts, including weekends and holidays
  • Hotel Experience
Additional Information

[email protected]

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