IT Helpdesk Engineer-Baghdad

1 day ago

Baghdad Street Baghdad Baghdad Governorate Iraq Awal Full time 10,000 - 30,000 per year
Company Description

We harness ISP technology in a way that delivers both speed and reliability – consistently. As an Internet Services Provider licensed by ITPC MOC (Ministry of Communication) that has operated since 2009 we've built up a reputation that today, proudly proceeds us – boasting a growing client base of businesses whose existence relies upon the service that we provide

Job Description
  •  Provision laptops installation, emails and domain configuration for new employees.
  •  Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  •  Respond to queries either in person or over the phone.
  •  Write training manuals.
  •  Train computer users.
  •  Maintain daily performance of computer systems.
  •  Respond to email messages for customers seeking help.
  •  Ask questions to determine nature of problem.
  • .  Walk customer through problem-solving process.
  •  Install, modify, and repair computer hardware and software.
  •  Run diagnostic programs to resolve problems.
  •  Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  •  Install computer peripherals for users.
  •  Follow up with customers to ensure issue has been resolved.
  •  Gain feedback from customers about computer usage.
  •  Run reports to determine malfunctions that continue to occur.
Qualifications
  •  Bachelor's degree in ( Computer Engineering,Network Engineering, Software Engineering).
  •  Arabic and English (Reading and Writing).
  •  Microsoft Office (Excel, Word, PowerPoint, and Outlook).
  • Minimum 2-years expertise in IT Field.
Additional Information

We would like to inform you that we would contact you within 30 days if your CV matched to job requirements.

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