Order Management Agent

1 day ago

Najaf Iraq Toters Full time 60,000 - 120,000 per year

Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.

At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high-growth startup environment, and look to be part of a team that will potentially change the way customers shop in the Middle East, apply now.

The Order Management Agent position in Najaf is an exciting one. The selected candidate will join the Operations Team to help Toters scale up operations and grow our customer base. We are looking for a multi-skilled candidate who is customer-service-oriented and possesses excellent communication and organizational skills. The selected individual will help Toters expand and manage the day-to-day operations while delivering an excellent customer experience.

Responsibilities:

  • Answer all inbound calls from customers and stores.
  • Place orders over the phone from non-partner restaurants.
  • Monitor order queue and any issues with orders and deliver necessary compensation to customers.
  • Handle daily customer care emails, support messages, and calls. 
  • Meet the KPI targets for order fulfillment and service quality.
  • Follow up on assigned orders with phone calls to Restaurants, Clients, and Drivers to ensure orders are received and being processed without any issues and addresses are accurate.
  • Escalate any issues with orders, especially live orders that require administrator intervention, and use administrator capabilities in the system to re-assign orders to other Drivers if necessary.
  • Handle and report daily issues with Drivers, including attendance, discipline, compensation.
  • Channel market feedback to technology team to improve the Customer and Driver Apps.

Requirements:

  • B.S. or M.S. in Communications, Public Relations, or related field, or equivalent work experience. 
  • A responsible individual who is able to wear multiple hats to get the job done, from sitting behind a desk and performing analytical tasks, to delivering exceptional service to customers and following up with stores through phone calls and email.
  • Fast learner, dynamic, and able to work well under pressure. 
  • Constant internet connectivity, with the ability to manage calls and communication channels 6 days a week, especially during dinner and lunch peak.
  • Flexible and willing to work weekends and evening shifts. Also, note that you may be expected to work longer hours during the training period.
  • Excellent communication skills in English and Arabic.
  • Strong organization and management skills.
  • Tech-savvy. Able to learn and use web tools.

  • Order Management Agent

    1 day ago

    Baghdad, , Iraq Toters Full time 60,000 - 120,000 per year

    Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are...

  • Information and Support Center Agent

    1 day ago

    Iraq AUIB Full time 20,000 - 25,000 per year

    DescriptionPosition SummaryAUIB is seeking a dynamic and experienced Information and Support Center Agent to drive its mission of delivering customer satisfaction and experience. In this pivotal role, the Information and Support Center Agent will handle inquiries, provide guidance, resolve issues as needed, escalate matters when necessary, and manage...

  • HR Officer

    1 day ago

    Najaf, , Iraq Toters Full time $10,000 - $20,000 per year

    Toters is an on-demand last-mile delivery service that enables customers to browse products offered by their favorite local stores, and place orders to have them delivered on-demand through a mobile application. Initially, Toters plans on addressing the restaurant and grocery markets.In this role, you'll be part of the HR Team, responsible for the daily and...

  • Country Manager

    2 weeks ago

    OCONUS-Iraq-Baghdad Amentum Full time 80,000 - 120,000 per year

    The Country Manager is responsible for the operations of the Light Construction Crew (LCC) Task Order. This position is the principal point-of-contact for the project management and planning in the LCC and has responsibility for Project Management activities, provides technical oversight to ensure business requirements are met, aligns resources, and manage...

  • LCC-A Site Manager

    1 day ago

    OCONUS-Iraq-Baghdad Amentum Full time $100,000 - $120,000 per year

    The LCC-A Site Manager will be based at one of two Amentum sites in Iraq and serve the Operations and Maintenance Support Services (OMSS) contract in support of the U.S. Department of State. This position will be responsible for supervising the LCC team in day-to-day operations by assigning projects, coordinating schedules, monitoring performance and quality...

  • Logistics & Immigration Advisor

    1 day ago

    Iraq Cherokee Federal Full time $60,000 - $120,000 per year

    DescriptionAs required by our governmental client, this position requires an active secret clearance to be considered. A government contract requires that this position be restricted to U.S. citizens or legal permanent residents.  You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.The Logistics and...

  • Sales Manager

    1 day ago

    Rubaie St, Baghdad, Iraq Multi Full time 100,000 - 120,000 per year

    Company Description Multi - Cell for communication and advanced technology Job DescriptionTarget planning: to undertake the company's target planning and formulate the achievement of the area.Sales point expansion plan: according to the target plan and the actual situation of the region, formulate the overall layout of market distribution strategy, sales...

  • Quality Manager

    1 week ago

    OCONUS-Iraq-Baghdad Amentum Full time $60,000 - $120,000 per year

    The BLiSS Quality Manager is responsible for implementing, overseeing, and continuously improving the Quality Management System (QMS) for the Baghdad Life Support Services (BLiSS) contract in direct support of the U.S. Department of State (DOS). This role ensures that all life support functions across multiple task orders are executed in full compliance with...

  • Manager Pharmacy

    1 day ago

    Nasiriyah, Dhi Qar Governorate, Iraq Domo Ventures W.L.L. Full time 30,000 - 90,000 per year

    Position: Manager Pharmacy Location: Nasiriyah, Dhi Qar Governorate, IraqContract Details: Full Time, PermanentWe are currently seeking a highly skilled and experienced Manager Pharmacy for a reputed client in IRAQ, who is dedicated to providing high-quality medical services to the local community. As the Manager Pharmacy, you will be responsible for...

  • Property Management Advisor

    1 day ago

    Iraq Cherokee Federal Full time $100,000 - $120,000 per year

    DescriptionAs required by our governmental client, this position requires an active secret clearance to be considered. A government contract requires that this position be restricted to U.S. citizens or legal permanent residents.  You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.The Property Management...