Duty Team Assistant – Guard Unit

Background

This position is located in the UNDSS office in Baghdad/ Iraq, locally administered by the UNDP.

The Duty Team Assistant – Guard Unit will be performing variety of tasks while ensuring Safe and Secure environment for UN Premises personnel and assets.  The Duty Team Assistant – Guard Unit duties are performed in eight (8) hours rotating shifts which are covering 24/7 duties.

Duties and Responsibilities

Assist in providing security management support to enable effective programme delivery throughout the country while protecting and minimizing risks to UN personnel and operations:

• Assist the Leadership of Guard Unit (GU) and the Premises Security Officer in day today management of the Guard Unit (GU)
• Act as Duty Security Officer in the UN Compound.
• Lead each shift; coordinate with HG external protection; reliever for Security Guards during breaks; patrol duties; 
• Prepare duty rosters/shift details for the GU
• Manage approved visitor requests; 
• Backstop for Fire Marshall and Admin.
• Conduct Security Checks/Patrols at all UN compound at least twice during the duty tour. The timings for these checks must be staggered, and the frequency would increase depending on the threat at a particular time. 
• During the patrols make sure offices are locked and secured and that only genuine occupants are using these premises.
• Log-in comments and observations in the post Occurrence Book at each location you visit. The date, time and signature must always be included.
• At each post, spends time with the guards, and inspect the facilities for any abnormalities.
• Provide coaching and guidance to enhance security at the post.
• Conduct regular inspection of the guards to make sure they are properly turned out in neat uniform and cap.
• Make sure the Post Orders are in place and check by asking if the guards understand the instructions in these Orders.
• Acquainted with the Bomb Threat Checklist, Found Property Procedures, and Fire Drill Procedures.

Perform assigned activities to support implementation of the Security Plan, Contingency Plans and Business Continuity Management, and the UN Security Framework.

• Keep abreast and conversant with the Security Plan and the current alert state.
• Ensure that no items are removed from any UN compound without the appropriate Gate or Material Pass. 
• Check the serviceability and functioning status of all equipment assigned to the duty post.
• Record and report all complaints from UN and Non-UN personnel about incidents related to the GU duties.
• Monitor the conveying of guards and make sure all guards are present for each shift. 
• Conduct briefing during the changing of guards whenever the security situation warrants such a briefing.
• Brief the in-coming Duty Officer of all activities during the previous tour of duty.
• Complete a daily log of all Duty Officer's actions and movements.
• Prepare Daily/Shift Reports for the attention of the GU Supervisor/Deputy Supervisor.
• Liaise with outsourced Security Company shift supervisors and field managers on all security related issues and report/record concerns to the appropriate authorities.
• Frequent inspection of all posts manned by the guards of the outsourced Security Company to verify their presence and report any deficiencies regarding their performance.
• Deal and manage complaints or concerns brought forward by guards of the outsourced Security Company against staff members and vice versa.
• Act as a link between the ISF providing security to the outer perimeter of the UN Compound.

Provide support in keeping UN management and personnel informed on security matters affecting UN programmes, the UN Premises and its personnel.

• Provide daily on the job training/briefing to the guards of the outsourced Security Company deployed on posts to ensure they operate according to the SOPs and Post Orders.
• Enforce quality control by ensuring that all contractual obligations are fulfilled by conducting daily inspection and verifying attendance.

The incumbent shall perform other duties within their functional profile, as deemed necessary, for the efficient functioning of the of the Office, Organization and the Guard Unit (GU). 

Institutional Arrangement

Under the guidance and supervision of the Deputy Security Guard Unit Supervisor, the Duty Team Assistant – Guard Unit will be responsible for the above mentioned tasks.

Competencies

Core

Achieve Results:
LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work

Think Innovatively:
LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking

Learn Continuously:
LEVEL 2: Go outside comfort zone, learn from others and support their learning

Adapt with Agility:
LEVEL 2: Adapt processes/approaches to new situations, involve others in change process

Act with Determination: 
LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously

Engage and Partner:
LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships

Enable Diversity and Inclusion:
LEVEL 2: Facilitate conversations to bridge differences, considers in decision making 

People Management :  UNDP People Management Competencies can be found in the dedicated site

Cross-Functional & Technical competencies 

Thematic Area
Name
Definition

Business Management 

Customer Satisfaction/Client Management 

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. 
• Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. 
• Ability to anticipate client's upcoming needs and concerns. 

Business Management
Risk Management

• Identify and organize action around mitigating and proactively managing risks

Business Management
Communication

• Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience 
• Ability to manage communications internally and externally, through media, social media and other appropriate channels

Business Direction & Strategy
Effective Decision Making

• Ability to take decisions in a timely and efficient manner in line with one's authority, area of expertise and resources

Security Services 

Security policy awareness & implementation 

• Knowledge of security policy concepts and ability to apply to strategic and/or practical situations 

Security Services 

Security training 

• Ability to design, contribute to, and/or facilitate meaningful security training programmes/courses 

Security Services 

Security incident management & monitoring 

• Ability to provide adequate response to security incidents/events 

Required Skills and Experience

Education:

• Secondary education is required.
• University Degree (bachelor´s degree) in Security Management, Criminal Justice, Law Enforcement, Military Studies or equivalent field will be given due consideration, but it is not a requirement.

Experience:

• Minimum of 5 years (with secondary education) or 2 years (with bachelor's degree) of relevant experience in providing security services, including experience working in a police, military or other governmental, private or international organization security service. or relevant field, of which, at least 1 year in a supervisory role is required, 
• Experience in the use of computers, office software packages (MS Word, Excel, etc), database packages, Power BI and other computer based, web and smartphone applications.
• Prior relevant working experience within the UN system, an international organization, embassy, or an international NGO and familiarity with UN security procedures.
• Previous experience with video surveillance equipment, technical protection equipment, radio and other telecommunication equipment.
• Applicable security, police and/or military training.
• Valid driving license.
• Ability to perform physical tasks

Required Languages:

• Fluency in English and Arabic or Kurdish languages is required. 

Professional Certificates:

• Certification in security operations/ management, first aid, fire safety, or risk management is desirable.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see

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