Customer Service Representative
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Job Summary
Provide high-quality banking services to individual customers by handling inquiries, accurately processing transactions, and providing the necessary support to enhance the customer experience and improve service quality.
Key Duties & Responsibilities
- Welcome customers and provide the required support within the branch.
- Respond to customer inquiries and provide accurate information about banking products and services.
- Execute customers’ daily banking transactions, such as account opening, data updates, and card issuance.
- Follow up on customer requests and ensure their completion within the appropriate timeframe.
- Assist in promoting and selling banking products to individual customers.
- Handle customer complaints, provide appropriate solutions, or refer them to the concerned departments.
- Comply with applicable policies, procedures, and regulatory requirements.
- Prepare periodic reports on customer service levels and customer satisfaction.
Requirements
- Bachelor's degree in Accounting, Finance, Business Administration, or any related field.
- 1-3 years of relevant experience in the banking sector or in a similar role.
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