Branch Manager- Basra Branch

منذ 2 أيام

Basra, Al-Basra Governorate, العراق Bank al Etihad - Iraq دوام كامل
Duties and

Responsibilities:
• Lead and oversee all branch activities, including operations, sales, and customer service
• Ensure compliance with banking policies, procedures, and regulatory requirements
• Develop and implement strategies to achieve the branch's financial and operational targets
• Enhance customer satisfaction by maintaining high service standards
• Monitor branch performance indicators and prepare periodic performance reports
• Manage staff schedules, training, and performance evaluations
• Ensure accuracy in cash management, transaction processing, and record-keeping
• Promote cross-selling of banking products and services to achieve sales targets
• Handle customer complaints and resolve operational issues efficiently
• Coordinate with the Country Manager and other departments to implement business initiatives
• Apply internal controls to safeguard the bank's assets and mitigate risks.
• Attract New Customers and deposits, promote cross-selling opportunities, and follow up on customer visits and potential business opportunities in coordination with the relevant teams
• Monitor compliance with know your customer (KYC), AML and escalate relevant cases to the appropriate authorities

Skills:
• Strong knowledge of branch operations and retail banking services
• Excellent leadership and team management skills
• Proficiency in financial analysis and business development
• Knowledge of regulatory compliance and audit requirements
• Strong communication, negotiation, and decision-making skills
• Ability to efficiently use core banking systems and digital platforms Requirements Bachelor's degree in one of the following fields: Economics, Law, Public Administration, Financial Management, Business Administration, Accounting, Finance and Banking Sciences, Statistics, Banking Management, Investment and Resource Management, Financial and Accounting Control, or any related Field Minimum of 8 years of relevant experience in banking, financial. Professional certification in Banking Management (CBM) is preferred. Specialized training in leadership, risk management, and compliance is considered an added advantage.