Customer Service Representative

2 weeks ago


Baghdad, Baghdad, Iraq Bank al Etihad Full time 15,000 - 30,000 per year

  1. Customer Interaction:
  • Greeting and welcoming customers.
  • Understanding customer needs and providing advice on suitable banking products and services.
  • Responding to customer inquiries related to accounts and digital banking services.
Processing Requests and Transactions:
  • Opening new bank accounts and updating customer information.
Customer Issue Resolution:
  • Handling customer complaints and resolving them effectively to ensure customer satisfaction.
Compliance and Banking Policies:
  • Adhering to all local and international banking regulations and policies.
  • Ensuring compliance with anti-money laundering procedures and protecting customers' financial data.
  1. التعامل مع العملاء:
  • استقبال العملاء والترحيب بهم
  • فهم احتياجات العملاء وتقديم المشورة حول المنتجات والخدمات المصرفية المناسبة.
  • الإجابة على استفسارات العملاء المتعلقة بالحسابات، والخدمات الإلكترونية.
معالجة الطلبات والمعاملات:
  • فتح الحسابات المصرفية الجديدة وتحديث بيانات العملاء.
حل مشكلات العملاء:
  • التعامل مع شكاوى العملاء والعمل على حلها بفعالية لضمان رضاهم.
الامتثال والسياسات المصرفية:
  • الالتزام بجميع اللوائح والسياسات المصرفية المحلية والدولية.
  • ضمان الامتثال لإجراءات مكافحة غسل الأموال وحماية البيانات المالية للعملاء.
Requirements

Educational Qualifications:

  • Bachelor is degree in Accounting, Finance, Business Administration, or a related field.

Work Experience:

  • 1-3 years of previous experience in the banking sector or a similar role.


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