Customer Service Representative
2 weeks ago
- Customer Interaction:
- Greeting and welcoming customers.
- Understanding customer needs and providing advice on suitable banking products and services.
- Responding to customer inquiries related to accounts and digital banking services.
- Opening new bank accounts and updating customer information.
- Handling customer complaints and resolving them effectively to ensure customer satisfaction.
- Adhering to all local and international banking regulations and policies.
- Ensuring compliance with anti-money laundering procedures and protecting customers' financial data.
- التعامل مع العملاء:
- استقبال العملاء والترحيب بهم
- فهم احتياجات العملاء وتقديم المشورة حول المنتجات والخدمات المصرفية المناسبة.
- الإجابة على استفسارات العملاء المتعلقة بالحسابات، والخدمات الإلكترونية.
- فتح الحسابات المصرفية الجديدة وتحديث بيانات العملاء.
- التعامل مع شكاوى العملاء والعمل على حلها بفعالية لضمان رضاهم.
- الالتزام بجميع اللوائح والسياسات المصرفية المحلية والدولية.
- ضمان الامتثال لإجراءات مكافحة غسل الأموال وحماية البيانات المالية للعملاء.
Requirements
Educational Qualifications:
- Bachelor is degree in Accounting, Finance, Business Administration, or a related field.
Work Experience:
- 1-3 years of previous experience in the banking sector or a similar role.
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