National Key Account Manager

1 day ago

Baghdad, Baghdad, Iraq Numerus Group Full time $30,000 - $60,000 per year

Key Account Manager Role and Responsibilities

Role:

A Key Account Manager (KAM) is responsible for managing and nurturing the relationships with a company's most important clients, ensuring their needs are met and fostering long-term partnerships. The KAM acts as the main point of contact between the client and the company, aligning the client's goals with the company's offerings.

Responsibilities:

Team Leadership:

  • Providing clear direction, guidance, and support to the Key Account team members to ensure alignment with organizational goals and objectives.

Customers Relationship Management:

  • Build and maintain strong, long-lasting relationships with key clients.
  • Act as the primary point of contact for key accounts.
  • Understand client needs and provide tailored solutions.

Sales and Revenue Growth:

  • Identify opportunities to grow business with existing clients.
  • Develop and execute account plans to meet sales targets.
  • Negotiate contracts and close agreements to maximize profits.

Strategic Planning:

  • Develop strategic account management plans that align with company objectives.
  • Conduct regular account reviews and identify areas for improvement.
  • Collaborate with internal teams to ensure the delivery of solutions that meet client expectations.

Problem Solving and Issue Resolution:

  • Address client issues and concerns promptly.
  • Coordinate with internal teams to resolve any problems that arise.
  • Ensure timely and successful delivery of products and services according to client needs.

Performance Monitoring:

  • Track and analyze key account metrics.
  • Prepare reports on account status and performance.
  • Use data to inform strategic decisions and account planning.

Cross-functional Collaboration:

  • Work closely with sales, marketing, product development, and customer support teams.
  • Ensure alignment of strategies and goals across departments.
  • Provide feedback from clients to internal teams to improve products and services.

Market and Industry Knowledge:

  • Stay updated on industry trends, market conditions, and competitors.
  • Use industry knowledge to anticipate client needs and provide innovative solutions.
  • Attend industry events and conferences to build networks and gain insights.

Customer Satisfaction:

  • Monitor client satisfaction levels and implement strategies to enhance customer experience.
  • Conduct regular client feedback sessions and surveys.
  • Act on feedback to improve service delivery and client satisfaction.

Reporting and Documentation:

  • Maintain detailed records of client interactions and account activities.
  • Prepare regular reports and presentations for management.
  • Document and share best practices with the team.

Training and Development:

  • Mentor and train junior account managers.
  • Share knowledge and expertise with team members.
  • Continuously develop skills and knowledge through professional development opportunities.

Key Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Strong negotiation and problem-solving abilities.
  • Proven experience in sales or account management.
  • Ability to manage multiple projects and meet deadlines.
  • Strategic thinking and analytical skills.
  • Knowledge of the industry and market trends.
  • Proficiency in CRM software and Microsoft Office Suite.

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