Manager - Business Intelligence

About ZainCash

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA's Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit

Responsibilities:

The Manager of Business Intelligence will be a strategic leader responsible for establishing and executing the vision for how we use data to drive business decisions. You will build and mentor a high-performing team of BI analysts and engineers, oversee our data infrastructure, and create a "single source of truth" for all key business metrics. Your work will directly influence product development, marketing strategy, operational efficiency, and risk management, making a tangible impact on our company's growth and success.

• Strategic Leadership
• Develop and own the company-wide BI and analytics roadmap, aligning it with strategic business objectives.
• Act as the primary data evangelist, fostering a self-service, data-driven culture across all departments (Product, Marketing, Finance, Operations, etc.).
• Collaborate with C-level executives and department heads to understand their analytical needs and deliver impactful insights.
• Define and monitor Key Performance Indicators (KPIs) for the business, providing regular performance reports to the leadership team.
• Manage the BI unit's budget, resources, and technology vendor relationships.

Data Analytics & Visualization

• Oversee the development of dashboards and reports to provide clear, actionable insights.
• Ensure data visualization aligns with business and product KPIs, enabling effective decision-making.
• Continuously optimize dashboards for performance and usability.
• Leverage relational databases (e.g., SQL Server, MySQL, Oracle) to design and manage data pipelines supporting BI tools.

Data Management

• Ensure data integrity, quality, and security across all BI processes.
• Collaborate with IT and data engineering teams to ensure seamless data integration and availability.

Collaboration & Stakeholder Engagement

• Work closely with product managers, and cross-functional teams to understand data needs and deliver tailored solutions.
• Translate complex business requirements into clear technical specifications for BI projects.
• Present insights and recommendations to senior leadership and stakeholders.

Team Leadership

• Build, lead, and mentor a high-performing BI team.
• Promote professional development and continuous learning within the BI department.
• Allocate resources effectively to meet project timelines and business priorities.

Experience

• Minimum of 5 years of experience in BI, data analytics, or related fields, with at least 3 years in a leadership role.
• Extensive experience with Tableau, including dashboard creation, performance optimization, and advanced analytics
• Proven experience working with relational databases, including SQL query optimization and data modeling.
• Proven track record of delivering data-driven solutions in a product-driven environment.

Skills

• Expert-level proficiency in SQL for complex data querying and manipulation.
• Deep expertise with at least one major BI visualization tool (e.g., Tableau, Looker, Power BI, Qlik).
• Strong understanding of data governance, quality assurance, and security protocols
• Proficiency in managing and optimizing relational databases.
• Exceptional leadership, communication, and stakeholder management skills
• Ability to translate complex data into clear and impactful business insights.

Preferred Qualifications:

• Familiarity with data analysis and scripting languages like Python or R.
• Knowledge of advanced analytics, statistical modeling, and machine learning concepts.
• Experience with financial-specific data challenges, such as fraud detection, risk modeling, and regulatory compliance (e.g., KYC, AML).