IT Area Operation Engineer

JOB DESCRIPTIONWood is recruiting for an IT Area Operation Engineer to join its Iraq business unit focusing on providing first-level technical support for a Major Onshore Brownfield Project in Basra, Iraq on 5/2 work schedule (Sunday - Thursday). This role is a full-time on-site role in Basra, Iraq with travel requirement. Reports to: IT Area Operations SupervisorRESPONSIBILITIESRemarkable people, trusted by clients to design and advance the world. Wood is recruiting for an IT Area Operation Engineer to join its Iraq business unit focusing on providing first-level technical support for a Major Onshore Brownfield Project in Basra, Iraq on 5/2 work schedule (Sunday - Thursday). This role is a full-time on-site role in Basra, Iraq with travel requirement. Reports to: IT Area Operations Supervisor #Wood #Iraq #Basra #EngineeringThe role This is an exciting opportunity for an experienced IT Area Operation Engineer to join our Iraq Business Unit. Our Clients and Projects Designing the future. Transforming the world. Wood is an integral part of operations in Iraq, and we are continuing to grow our footprint across the country. With a 90-year heritage, 10 major contracts and over 850 employees, we have the skills, expertise and asset knowledge to support clients to deliver energy security and decarbonisation ambitions. Wood excels in supporting our clients to deliver complex upstream and midstream oil and gas projects in Iraq delivering maintenance, modifications and engineering solutions. We are committed to decarbonising existing assets, producing cleaner energy and developing a sustainable national workforce, ensuring the long-term growth of the region What we can offer Meaningful and interesting projects Delivered to high profile clients and complex projects in Iraq Commitment to Diversity and Inclusion; we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market Medical Insurance: Ensures inpatient and outpatient medical care is available should you require treatment. Commitment to continued professional development; development plans that are tailored to your individual needs and interests Global connections: join experts around the world who are at the leading edge of our industry, shaping the standards of our profession Long Service Award: Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years' services of our employees at 5-year service milestones Job Objectives: Technical Support & Service Delivery: Provide first-level technical support for hardware, software, mobility, and network issues via phone, email, or in person. Act as the primary point of contact for user requests, assessing impact, resolving issues, or escalating to specialized teams as required. Deploy, configure, and support desktop/laptops for end users, maintaining accurate asset records in SCCD/ServiceNow. Troubleshoot and support mobile device-related issues for users. Work closely with Access Admin, Active Directory, SCCM, cloud, and other IT teams to ensure timely resolution of requests. Systems & Infrastructure Management Collaborate with the Modern Workplace team on certification and release of new Windows desktop/laptop images. Test and validate new images, applications, GPOs, and infrastructure changes prior to production rollout. Plan, coordinate, and execute Windows 10/11 upgrades and deployments. Support application packaging and layering activities. Implement and document IT infrastructure changes as required. Process & Compliance Participate in periodic control activities, including asset management, user ID cleanup/review, and updates to operational SOPs. Ensure adherence to IT security, compliance, and operational policies. Review and optimize workflows, implementing process improvements where possible. Maintain and update documentation on troubleshooting steps, controls, and standard procedures. Collaboration & Training Build strong working relationships with IT and CNPC IT support teams. Provide training and knowledge sharing to IT staff on IT infrastructure updates and new systems. Ensure effective communication and knowledge transfer across IT support teams. QUALIFICATIONSWhat makes you remarkable? At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world's most critical challenges. Expected: Strong end-user support experience across desktops, laptops, and mobile devices. Solid understanding of network fundamentals, security principles, and desktop technologies. Proficiency in ITSM/ticketing systems (ServiceNow preferred). Excellent communication skills with the ability to explain technical concepts in simple terms. Analytical and problem-solving skills for diagnosing and resolving technical issues. Ability to adapt to shifting priorities and manage time pressures effectively. Customer service mindset with a professional and positive approach. Process improvement and optimization skills. Strong understanding of IT security standards, controls, and compliance processes. Customer service skills to interact professionally and positively with employees and coworkers Clear understanding of IT functions Systems: Operating Systems: Windows 10/11 (deployment, configuration, troubleshooting). Enterprise Tools: Microsoft Active Directory, Group Policy Management. Systems Management: Microsoft Endpoint Configuration Manager (SCCM). Cloud Platforms: Huawei Cloud, Microsoft Azure, Oracle Cloud (OCI). ITSM Tools: ServiceNow or equivalent ticketing system. Qualifications: Bachelor's degree in information technology, Computer Science, or Computer Engineering Fluent Arabic and English language skills (both written and oral) Minimum of 5 years' experience in end-user or IT support roles. Professional certifications such as A+, MCSA, or Cloud certifications are highly desirable.