Director of Strategic Operations

6 days ago

Baghdad, Baghdad, Iraq ZainCash Full time

As the Director of Strategic Operations, you will play a pivotal role in driving strategic initiatives, ensuring cross-functional alignment, and supporting the CEO in delivering on organizational objectives. This role requires a blend of strategic thinking, project management, and leadership skills to manage critical operations and drive the digital bank's transformation efforts.

  1. Product Development Leadership
  • Oversee the end-to-end development of products, coordinating with relevant departments to define product details and ensure alignment.
  • Proactively manage progress, address challenges, and provide solutions to successfully move products to the live environment.
Organizational Enhancement Initiatives
  • Create and implement new initiatives to improve organizational effectiveness and drive innovation.
  • Lead special projects to enhance specific functions within the organization.
Gap Analysis and Continuous Improvement
  • Identify operational and strategic gaps across departments.
  • Work cross-functionally to develop enhancement plans and ensure their timely execution.
Digital Bank Transformation Support
  • Assist in the digital bank transformation that aligns with best practices and Central Bank of Iraq (CBI) regulations.
  • Support progress tracking, testing, and service deployment into production.
Performance Monitoring
  • Establish and share Key Performance Indicators (KPIs) with management to track organizational performance and outcomes effectively.
Policy Development and Implementation
  • Assist the CEO in drafting policies and ensure their successful implementation across the organization.
Progress Oversight on Delegated Work
  • Monitor and follow up on delegated tasks, ensuring alignment with priorities and timely completion.
Meeting Management
  • Attend meetings to monitor progress, document key takeaways, and manage follow-ups to ensure accountability.
  • Prepare and support Board meeting presentations, ensuring accurate and impactful content.
Market and Competitive Analysis
  • Maintain a deep understanding of the marketplace, competitors, and emerging technologies to provide insights and strategic recommendations.

Requirements

  • Industry Expertise: Deep expertise in Banking or Payments.

  • Language Proficiency: Fluency in Arabic (written and spoken).

  • Project Leadership: Proven experience leading and managing complex, cross-functional projects.

  • Strategic Acumen: Strategic thinking and advanced problem-solving capabilities.

  • Analytical Proficiency: Exceptional analytical skills with a proven ability to identify challenges, develop actionable solutions, and ensure effective execution.

  • Communication Excellence: Superior verbal and written communication abilities.

  • Execution & Detail: Highly organized and detail-oriented, with a proven ability to drive tasks to completion and deliver results.

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