Technical Support Agent

1 day ago

Baghdad Rd Baghdad Baghdad Governorate Iraq Awal Full time 20,000 - 25,000 per year
Company Description

We harness ISP technology in a way that delivers both speed and reliability – consistently. As an Internet Services Provider licensed by ITPC MOC (Ministry of Communication) that has operated since 2009 we've built up a reputation that today, proudly proceeds us – boasting a growing client base of businesses whose existence relies upon the service that we provide

Job Description
  • Provide rapid response to queries from customers pertaining to technical/ configuration questions.
  • Use efficient analytical skills, access our internal database and teamwork to develop technical solutions related to technical issues.
  • Provide prompt and accurate feedback to customers providing updates on the progress of the case.
  • Ensure proper recording and closure of all tickets.
  • Prepare accurate and timely reports.
  • Liaise with NOC teams to resolve customer issues.
  • Ensure that each support case owned is handled as per our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling SLAs.
Qualifications
  •  B.Sc. in (Network Engineering, Software Engineering, Telecommunications Engineering)
  •  Excellent in English (reading and writing)
  •  Good command of Microsoft Office (Excel, Word, PowerPoint, and Outlook) Excellent communications skills
  • Excellent problem-solving skills
Additional Information

We would like to inform you that we would contact you within 30 days if your CV matched to job requirements.

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