Agent Operations

1 day ago

Baghdad, Baghdad, Iraq ZainCash Full time 90,000 - 120,000 per year

About ZainCash

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA's Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit

Responsibilities:

1) Operational Management

  • Lead daily operations of the Agent Operations & VAS teams.
  • Ensure proper execution of SOPs, processes, and policies across the department.
  • Assign priorities and balance workload between the two teams based on business urgency.

2) Performance Monitoring & KPI Management

  • Establish, track and analyze KPIs related to agent productivity, liquidity, VAS usage and service quality.
  • Prepare weekly/monthly dashboards and insights for senior management.
  • Identify performance gaps and implement corrective actions.

3) People Leadership

  • Mentor, coach and develop team members to improve skills, efficiency and ownership.
  • Manage workload distribution, performance reviews, target setting and capability building.
  • Maintain a high-performance, disciplined, accountable culture.

4) Process & Quality Improvement

  • Identify operational pain points and drive continuous improvement initiatives.
  • Standardize best practices, documentation and training materials.
  • Support digitalization initiatives that simplify operational flows (e.g., VAS activation, task automation).

6) Cross-Functional Coordination

  • Work closely with IT, Risk, Compliance, Product, and Business to support service enhancements and new rollouts.
  • Ensure smooth market readiness for new VAS features and agent operational changes.

7) Stakeholder Management

  • Manage escalations from agents and internal stakeholders with structured root-cause resolution.
  • Communicate updates clearly and ensure field teams understand new policies & commissions.
Requirements
  • Bachelor's degree.
  • Minimum 5 years of experience in operations, sales operations, channel management, or fintech service management.
  • Minimum 2 years of experience in leading teams or managing supervisors.
  • Experience in digital payments, e-wallet services, banking services, or FinTech is strongly preferred.
  • Familiarity with performance dashboards, reporting tools, and KPI frameworks.
  • Strong knowledge of agent network structures, commission models, and field operations execution.
  • Expert in SQL, Microsoft, and Google functions.
  • Language Arabic – Fluent, English – Good level (written and verbal)

  • Agent Operations

    1 day ago

    Baghdad, Baghdad, Iraq ZainCash Full time

    The Agents Operations Supervisor is responsible for overseeing the entire agent operations lifecycle, ensuring efficiency, compliance, and performance. Key responsibilities include:Team Leadership & Management: Directly manage a team of Operations Officers, assigning tasks, monitoring performance, conducting reviews, and ensuring adherence to SLAs and...

  • Agent Operations

    5 days ago

    Baghdad, Baghdad, Iraq ZainCash Full time $30,000 - $60,000 per year

    About ZainCashZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA's Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards,...

  • Call Centre Agent

    1 day ago

    Baghdad, Baghdad, Iraq Top Notch Consultancy Full time 10,000 - 15,000 per year

    Spa & Wellness Call Centre Agent - Full-time, PermanentJoin our leading Spa Centre in Baghdad, Iraq as a Call Centre Agent to provide excellent customer service and hospitality to our clients. In this role, you will answer phones, book appointments, and perform other call centre duties as needed. You will also direct clients to the proper areas upon arrival...

  • Operational Finance Manager

    1 day ago

    Baghdad, Baghdad, Iraq Khana Full time 800,000 - 1,000,000 per year

    We are seeking  a detail-oriented Operational Finance Manager to join our team. Manage payments, ensure timely collections, and prepare financial reports, preferably know how to deal with ERPs, preferably QuickBook, and must be from Al-Kharkh.Location: Baghdad, Hay Aljameaa, IraqSalary range : 800,000 - 1,000,000 IQDResponsibilities: Manage payment...

  • Customer Service

    1 day ago

    Baghdad, Baghdad, Iraq Elite Talent Full time 15,000 - 25,000 per year

    To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives (The applicant must be fluent in English). Requirements• Ensure the highest standard of customer service is...

  • MISS: Plumbing Supervisor

    1 day ago

    Baghdad, Baghdad, Iraq KBR Full time 60,000 - 120,000 per year

    Title:MISS: Plumbing Supervisor (Contingency Hire)Belong, Connect, Grow with KBRProgram SummaryThe MISS program is a comprehensive initiative aimed at supporting the US Department of State's operations in Iraq. In addition to providing ongoing base operations and Life Support Services, KBR will provide differentiated advisory and consultancy capabilities to...

  • MISS: Power Plant Manager

    1 day ago

    Baghdad, Baghdad, Iraq KBR Full time 120,000 - 240,000 per year

    Title:MISS: Power Plant Manager (Contingency Hire)Belong, Connect, Grow with KBR Program SummaryThe MISS program is a comprehensive initiative aimed at supporting the US Department of State's operations in Iraq. In addition to providing ongoing base operations and Life Support Services, KBR will provide differentiated advisory and consultancy capabilities to...

  • MISS: Power Plant Manager

    1 day ago

    Baghdad, Baghdad, Iraq KBR, Inc. Full time

    Title:MISS: Power Plant Manager (Contingency Hire)Belong, Connect, Grow with KBR Program SummaryThe MISS program is a comprehensive initiative aimed at supporting the US Department of State's operations in Iraq. In addition to providing ongoing base operations and Life Support Services, KBR will provide differentiated advisory and consultancy capabilities to...

  • MISS: Power Plant Manager

    1 day ago

    Baghdad, Baghdad, Iraq KBR, Inc. Full time

    Title:MISS: Power Plant Manager (Contingency Hire)Belong, Connect, Grow with KBR Program SummaryThe MISS program is a comprehensive initiative aimed at supporting the US Department of State's operations in Iraq. In addition to providing ongoing base operations and Life Support Services, KBR will provide differentiated advisory and consultancy capabilities to...

  • Order Management Agent

    1 day ago

    Baghdad, , Iraq Toters Full time 60,000 - 120,000 per year

    Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.At Toters, technology is at the heart of everything we do. We have product teams that are working hard every day to create products that make our customers' lives easier. Our engineers are...

  • Heavy Equipment Operator

    1 day ago

    OCONUS-Iraq-Baghdad Amentum Full time $40,000 - $80,000 per year

    The Heavy Equipment Operator LCC-A (Light Construction Crew) will be based at one of the Amentum sites in Iraq and serve the Light Construction Crew under the Operations and Maintenance Support Services (OMSS) contract in support of the U.S. Department of State. This position will be responsible for operating horizontal earthwork equipment on construction,...

  • Technical Support Agent

    1 day ago

    Baghdad Rd, Baghdad, Baghdad Governorate, Iraq Awal Full time 20,000 - 25,000 per year

    Company Description We harness ISP technology in a way that delivers both speed and reliability – consistently. As an Internet Services Provider licensed by ITPC MOC (Ministry of Communication) that has operated since 2009 we've built up a reputation that today, proudly proceeds us – boasting a growing client base of businesses whose existence relies...

  • Heavy Equipment Operator Lead

    7 days ago

    OCONUS-Iraq-Baghdad Amentum Full time 80,000 - 120,000 per year

    The Heavy Equipment Operator Lead  will be based at one of three Amentum sites in Iraq and serve the Operations and Maintenance Support Services (OMSS) contract in support of the U.S. Department of State. This position will report to the Heavy Equipment Operator, Supervisor or O&M Manager. The additional duties and responsibilities listed below are...

  • Heavy Equipment Operator, Supervisor, Crane

    7 days ago

    OCONUS-Iraq-Baghdad Amentum Full time $80,000 - $120,000 per year

    The Heavy Equipment Operator, Supervisor, Crane (AN) will be based at one of three Amentum sites in Iraq and serve the Operations and Maintenance Support Services (OMSS) contract in support of the U.S. Department of State. This position will report to the O&M Manager. The additional duties and responsibilities listed below are representative of the nature...

  • Orders Management Intern

    7 days ago

    Baghdad, Iraq Boxy Full time

    About BoxyWe are Boxy, the tech-forward logistics startup that works in last-mile delivery in the Middle East. We specialize in reliable, tech-driven solutions that prioritize experience. At Boxy, we see each package as more than a delivery; it's a story waiting to unfold, aimed at bringing smiles to our customers' faces.Our culture is dynamic and...

  • Anti Money Laundering Specialist

    1 day ago

    Arasat Al-Hindiyah, Baghdad, Iraq NEO Full time 500,000 - 1,500,000 per year

    Company Description The International network for card and digital payments services ltd" is an Iraqi company registered in Iraq and holds a license to practice business Electronic payment from the Central Bank of Iraq No. (7) according to the Central Bank of Iraq Law No. (56) for the year 2004. "  Job Description Reviews KYC documents for new cardholder...

  • Mail Clerk, Senior

    1 day ago

    OCONUS-Iraq-Baghdad Amentum Full time 40,000 - 60,000 per year

    The Mail Clerk, Senior will be based at one of two Amentum sites in Iraq, Diplomatic Post Offices (DPO) located at the Baghdad Embassy Compound (BEC) or the Baghdad Diplomatic Support Center (BDSC) and serve the Life Support Services contract in support of the State of Department. The Diplomatic Post Office (DPO) is a high visibility customer orientated...

  • Locksmith, GSA Certified

    1 day ago

    OCONUS-Iraq-Baghdad Amentum Full time $60,000 - $120,000 per year

    This position is contingent upon Customer approval, funding, and/or position availability.The Locksmith, GSA Certified will be based at Union III Iraq and serve the Operations and Maintenance Support Services (OMSS) contract in support of the U.S. Department of Defense. This position will be responsible for maintaining all locks, latches, and cypher locks....

  • Mail Clerk, Senior

    2 weeks ago

    OCONUS-Iraq-Baghdad Amentum Full time 20,000 - 60,000 per year

    This position is contingent upon Customer approval, funding, and/or position availability. The Mail Clerk, Senior will be based at one of two Amentum sites in Iraq, Diplomatic Post Offices (DPO) located at the Baghdad Embassy Compound (BEC) or the Baghdad Diplomatic Support Center (BDSC) and serve the Life Support Services contract in support of the State of...