Sales Executive

Sell spare and replacement parts and equipment in repair shop or parts store.

• Carry out a range of inventory control activities, either to support others or to fulfill the requirements of the role.
  
• Contribute to the preparation of various data and analytics reports.
  
• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
  
• Develop own capabilities by participating in assessment, development planning activities, formal/informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential.
  
• Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
  
• Identify the products/services that best meet the customer's needs, use personal expertise to propose quantities and product configurations, explain selection, and invite the customer to make a purchase at the standard price/terms and conditions of sale.
  
• Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
  
• Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.
  
• Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
  
• Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
  
• Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and ensure the organization has quality data to enable effective customer retention and business development activities.
  
• Sell simple products and services directly to customers while following standard protocols. May also or alternatively involve providing back-office support to a sales team.
  
• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and identify and respond to areas requiring further information or explanation.
  

Minimum Experience:

• 1 to 3+ years of Automotive sales experience
• Proven experience in the field of automotive customer relations and marketing 

Job Specific Skills:

• Excellent customer-focused approach.
• Excellent ability to initiate compelling sales conversations
• Knows the buying influences
• Understand buying influencer needs
• Works without supervision and provides technical guidance when required in developing appropriate plans or performing necessary actions based on recommendations and requirements.
• Excellent ability to build rapport
• Ability to ask in-depth questioning
• Ability to manage buyer indifference
• Ability to manage resistance
• Ability to probe to uncover dissatisfaction, raise awareness of the client's problem, probe to uncover and develop needs, and seek alignment between needs and solutions.
• Understands customer needs
• Excellent ability to review and create relevant, lucid and effective reports
• Strong verbal and written communicator.
• Understands customer needs
• Navigates customer challenges
• Able to negotiate strategically/tactically
• Effectively presents solutions
• Excellent phone and presentation skills.
• Proficiency in Microsoft Office
• Knowledge of sap is an additional advantage

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