Customer Experience Ambassador

1 day ago

Baghdad, Iraq beBeeHospitality Full time $2,500 - $4,500
Job Title

We are seeking an ambitious Hospitality Coordinator to join our team. As a key member of our hospitality organization, you will play a crucial role in managing reservations and ensuring exceptional guest experiences from the very first point of contact.

  • Handle new and existing room reservations through various channels, including phone, email, and online booking systems.
  • Provide detailed information about our accommodations, services, and special offers to potential guests.
  • Maximize revenue by identifying upselling opportunities and promoting available services.
  • Monitor and manage multiple booking channels to ensure accuracy and prevent overbooking.
  • Collaborate with front office and restaurant teams to facilitate seamless guest experiences.
  • Work closely with revenue and sales teams to meet occupancy and revenue objectives.
  • Anticipate guest needs and proactively offer solutions to exceed expectations.
  • Process reservation modifications and cancellations efficiently.
  • Maintain accurate guest records and reservation details in the hotel's system.
Key Requirements
  • Previous experience in hotel reservations or a similar customer service role is preferred.
  • Proficiency with reservation systems, booking channels, and general computer skills.
  • Excellent verbal and written communication skills in English; additional languages are a plus.
  • Strong organizational abilities with a keen eye for detail.
  • Demonstrated ability to multitask and prioritize in a fast-paced environment.
  • Problem-solving skills with a proactive approach to addressing guest concerns.
  • Flexibility to work various shifts, including weekends and holidays, as required.
  • Passion for hospitality and a commitment to exceeding guest expectations.
About Us

We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life.

We are far more than a worldwide leader, and together we can imagine tomorrow's hospitality.

We do what we love, care for the world, and dare to challenge the status quo.

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