
Guest Experience Ambassador
4 days ago
As a Concierge, you will be the face of our hotel's hospitality and the key to unforgettable experiences for our guests. You will serve as an ambassador for our hotel, offering accurate information about our facilities, local attractions, and activities that showcase your knowledge and expertise.
- You will manage and fulfill a variety of guest requests, including dining reservations, transportation arrangements, tour bookings, and special occasion planning with impeccable attention to detail and a focus on exceeding expectations.
- You will develop and maintain a network of service providers to efficiently coordinate guest requirements and ensure seamless experiences.
- You will ensure the availability and organization of informational materials such as brochures, city maps, and promotional items, staying up-to-date on local events, cultural activities, and hotel promotions.
- You will create and update guest preference records to enhance personalized service and demonstrate absolute integrity and trustworthiness in all interactions with guests and team members.
Key Qualifications:
- Previous experience in a Front Office or Concierge role.
- Strong communication skills in Arabic and English (additional languages are a plus).
- High level of professionalism, hospitality, and guest-focused service.
- Knowledge of local area attractions, culture, and transportation.
- Strong problem-solving and organizational skills.
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