Travel Industry Customer Service Representative

4 days ago

Baghdad, Baghdad, Iraq beBeeCustomerService Full time
Job Description">

Sell Emirates airline tickets and services to customers by providing exceptional customer service.

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To achieve this, you will work as part of a team to assist customers with managing their travel plans. You will also be responsible for achieving individual, station and network Commercial objectives.

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As the ideal candidate, you must be fluent in English and have excellent communication skills.

">Required Skills and Qualifications">

Requirements:

">
  • ">
  • Ensure the highest standard of customer service is provided to Emirates customers.">
  • Identify customer needs through rapport building and actively seek out sales opportunities.">
  • Promote all Emirates related products and ensure set service quality levels are achieved for all customer interactions.">
  • Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met.">
  • Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.">
  • Actively enhance Emirates revenue earnings by providing options to customer on all products and services.">
  • Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.">
  • Retail Office only.">
  • Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters.">
  • Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.">
  • Support Travel Agents by assisting them in making bookings with special arrangements.">
  • Advise and guide Travel Agents on quoting special fares and completing ticketing formalities.">
  • Fulfil Emirates online queries and other complex activities such as medical cases and special services.">
">

Qualifications:

">
  • ">
  • Commercial/Sales qualifications.">
  • Educated to at least GCSE or O Level standard or equivalent.">
  • 2+ years in a contact centre or reservations office environment within the airline or travel industry.">
  • Degree in Travel and Tourism.">
  • Knowledge/skills: PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.">
  • Fluency in a required language will be advantageous.">
  • Ability to multitask and work under pressure.">
">

Benefits:

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  • ">
  • Private Health Insurance.">
  • Pension Plan.">
  • Paid Time Off.">
  • Training & Development.">
  • Performance Bonus.">
">Others">

Our goal is to provide our customers with an exceptional experience and to drive sales growth through effective customer service and sales strategies.

">

We are looking for talented individuals who share our vision and values.

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